Our Management Team

Shana Kolman, Director of Franchise Operations

Shana is a multi-disciplined healthcare professional and advocate for the aging that joined the Assisting Hands management team in 2007. While struggling through her own father’s illness in the last several years of his life, Shana clearly identified the need for better care in the community and as a result, discovered her calling. She has served the aging and disabled population during her career in Medicaid Finance, Skilled Nursing Administration, as a licensed Assisted Living Executive Director, and over the last 8 years, in Home Healthcare operations.

Shana’s 20 years of experience throughout the long-term care continuum leveraged her perfectly for her roll with Assisting Hands. Armed with a thorough understanding of the issues that face the aging population and a passion for easing the struggle for individuals and their families in relation to social, financial, and healthcare issues, Shana educates new and existing owners on the importance of delivering quality care, promoting dignity and respect, and fostering an environment of trust. Her in-depth knowledge of the regulatory requirements and provisions in relation to individual states, the Centers for Medicare and Medicaid Services (CMS), and Joint Commission accreditation as it pertains to acute, skilled, assisted, and home health care operations has made her an astute guide and mentor for the Assisting Hands family of franchise owners.

Shana is responsible for the full spectrum of business operations start-up, licensing, training, and ongoing guidance of each of the offices. In addition, Shana coordinates national partnerships on behalf of the franchise system to enhance core services, provides daily support to ensure each business owner thrives, and spends time in the field visiting the offices to offer additional hands on education and support.

Gail Stout, Director of Franchise Support

Gail joined Assisting Hands Home Care Corporate as Director of Franchise Support Services providing direction, guidance and strategic counsel for Assisting Hands Home Care new franchisees. Her area of concentration includes all aspects of training and operational support; Gail undertakes and customizes needs assessments, identification, analysis, evaluation, coordination and the development and implementation of pre and post launch programs for franchisees. Gail provides proven methodology, tools and processes in order to create success.

Gail brings more than 26 years of passion and rich experience in the healthcare field, primarily in positions of leadership. Her most recent ten years have focused on Home Care. Gail’s extensive expertise as a former administrator for an Assisting Hands Home Care organization as well as the owner operator of her own home care agency assures a deep understanding of the challenges and solutions in the Home Health arena.

Gail enjoys spending time with her family, especially her two granddaughters. She enjoys traveling, particularly cruising. She is active in her church and enjoys volunteering in her community.

Diane Wright, Director of Franchise Development

Ms. Wright is the Director of Franchise Development for Assisting Hands Home Care, where she is responsible for the development of Assisting Hands Home Care franchises both domestically and internationally.

Ms. Wright has been in the franchising industry for 30 years. During that time she has been a unit franchisee and master licensee, and has held various executive management positions with national and international franchisors. She has been a franchise development and sales consultant since 1994. Since 2001 she has been President of Innovative Franchise Services, a franchise consulting and development firm in Tucson, Arizona. She is a past president of the International Franchisee Advisory Council for Decorating Den Systems, Inc., and past president of the Arizona Licensor/Franchisor Association.

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